PRIVACY STATEMENT

This privacy policy applies when Slettvoll Møbler AS and all franchise stores in the Slettvoll chain are data controllers for your personal data. Our joint contact details are:

Slettvoll Møbler AS
Skaffarvegen 105
6200 Stranda, Norway

Telephone: +47 70 26 88 10
Email: slettvoll@slettvoll.no

If you have any questions about the processing of your personal data, please contact Customer Service at +47 70 26 88 10 or slettvoll@slettvoll.no.

1. INFORMATION COLLECTED
Depending on how you contact us, we will collect different information about you. We take personal data seriously and process it in accordance with Norwegian law, including the Personal Data Act and the General Data Protection Regulation (GDPR). Below you will find information on what personal data is collected, what we use it for and your rights in this regard.

1.1 Ordering goods
You must provide your name, address, telephone number and email address when ordering goods in our stores and webshop. This information is used to deliver the goods to the correct place and person, to send order confirmations by email and to communicate with you regarding the specific order. The processing is necessary to fulfil the agreement with you.

1.2 Customer club
If you wish to become a member of our customer club, we need your name, email address and the store you wish to be associated with. As a member of the customer club, you will receive offers and information from your store, as well as invitations to events. The processing is based on consent. You can unsubscribe from the customer club at any time by clicking on the unsubscribe link that can always be found at the bottom of our emails. You can also unsubscribe from the customer club from “My page”» if you are a registered Slettvoll customer.

1.3 Furnishing assistance
Furnishing assistance is a service offered by our stores. The service is free of charge if you buy furniture, but will otherwise be invoiced at the applicable hourly rate. The processing is necessary to fulfil the agreement with you. To fulfil the agreement, we need your name, email address and phone number. The data is also used to communicate with you, the person who has requested furnishing assistance, so that the store can contact you.

1.4 Slettvoll.com
When you visit our website, we log information about your use. This is done using cookies. You can read more about cookies and which ones we use here (Cookies). The data collected is processed on the basis of a balancing of interests. The data is used to improve the website and provide you with personalised information on other websites you visit. The data is processed at an aggregated level and we cannot use it to identify you as an individual.

1.5 Payment in the webshop
Through our payment provider Nets, we accept card payments with Visa, MasterCard and American Express, mobile payments with Vipps/Swish/Mobilepay depending on your location. Slettvoll does not store any card data. All card details are stored securely with our PCI-certified payment processor Nets.

1.6 Complaints
When you contact a store and/or customer service with a complaint, you must provide personal data such as your name, telephone number and email address. The processing is necessary in order to fulfil our agreement with you. We do this in order to identify you as our customer and to be able to communicate with you regarding your complaint.

1.7 Enquiries
In order to respond to enquiries that we receive, either by phone or email, we will process personal data, such as name, phone number, email address and any other personal data that may arise from the enquiry. We process personal data on the basis of a balancing of interests. We have found that this is often necessary to help you with your queries.

2. SHARING PERSONAL DATA

We do not disclose your personal data to others unless there is a legal basis for such a disclosure.

2.1 We use data processors to collect, store or otherwise process personal data on our behalf. This could be the provider of our web platform, shipping companies, etc. In such cases, we have entered into data processing agreements to ensure information security at all stages of processing. 

2.2 Information about you is shared between the franchise stores in the Slettvoll chain and the franchiser Slettvoll Møbler AS. We share your personal data internally within the chain based on a balance of interests on the grounds that the stores are organised as separate companies while your customer relationship is managed by Slettvoll Møbler AS. Also in this regard, we have concluded data processing agreements between the companies to ensure the security of information at all stages of processing.

2.3 We may share your personal data with others to whom you have given your consent for us to share information.

2.4 We may be legally required to share your personal data with public authorities. 

All processing of personal data that we undertake takes place within the EU/EEA area.

3. STORAGE PERIOD

We store the data that we process on the basis of your consent until you withdraw your consent. We process the data on the basis of the agreement for as long as it is necessary for the fulfilment of the agreement, including to be able to help you with any returns and complaints. The data that we process on the basis of a legal obligation will be kept for as long as required. For example, this may be information required under the Norwegian Accounting Act. We store some data on the basis of a balancing of interests. The data is stored for as long as our interest in processing the personal data outweighs the individual’s privacy interests.

4. YOUR RIGHTS

As a customer and/or user of Slettvoll’s services, you have the right to request information about the personal data we process and how it is processed. You have the right to request access, rectification or deletion of the personal data we process about you. You also have the right to request restriction of processing, to object to processing and to request data portability. You can read more about the content of these rights on the Norwegian Data Protection Agency’s website: www.datatilsynet.no. To exercise your rights, please make a request by email at slettvoll@slettvoll.no or call +47 70 26 88 10. We will reply to your request as soon as possible, and at the latest within 30 days. We will ask you to verify your identity or provide additional information before you can exercise your rights with us. We do this to ensure that only you are given access to your personal data. If you believe that our processing of personal data does not comply with what we have described here or that we are otherwise in breach of data protection legislation, you can file a complaint with the Norwegian Data Protection Authority. You can find information on how to contact the Data Protection Authority on its website: www.datatilsynet.no.

5. CHANGES

If there are changes to our services or changes to the regulations governing the processing of personal data, the information you have provided here may change. Up-to-date information is always available on our website.